Privacy Policy

Devoted Funeral Services Pte Ltd

Effective Date: April 2025

Devoted Funeral Services Pte Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore.

1. Information We Collect

We may collect the following types of personal data:

Personal Identification Information: Name, contact number, email address, and mailing address.
Service Information: Details related to funeral arrangements, preferences, and related services.
Payment Information: Credit/debit card details, billing address, and transaction records.
Technical Information: IP address, browser type, and browsing behavior when using our website.

2. How We Collect Your Information

We collect personal data through:

Online forms when you submit inquiries or service requests.
Direct communication via phone, email, or in person.
Automated technologies such as cookies when you visit our website.

3. Use of Personal Data

We use your personal information for the following purposes:

To provide funeral and memorial services as requested.
To process payments and issue receipts.
To communicate with you regarding services, updates, or promotions.
To improve our website and customer experience.
To comply with legal and regulatory requirements.

4. Disclosure of Personal Data

We do not sell, trade, or rent your personal data. However, we may disclose your information to:

Service Providers: Third-party vendors assisting in funeral services, payment processing, or IT support.
Legal Authorities: Government agencies or law enforcement when required by law.
Business Transfers: In case of mergers, acquisitions, or business restructuring.

5. Data Protection and Security

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, or loss. These include:

Secure servers and encrypted transactions.
Access control measures for authorized personnel only.
Regular review and updates of security protocols.

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we will securely delete or anonymize your data.

7. Your Rights Under the PDPA

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

Access your personal data held by us.
Correct or update any inaccurate information.
Withdraw consent for data collection and usage (subject to service limitations).
Request the deletion of your personal data where applicable.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices and encourage you to review their policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Devoted Funeral Services Pte Ltd
48 Toh Guan Road East #04-129 Enterprise Hub Singapore 608586
Phone: +65 91810645
Email: sally@devoted.sg
Website: www.devoted.sg

By using our services or website, you consent to the collection, use, and disclosure of your personal data as outlined in this Privacy Policy.